Curated By Cath LLC Traveler Booking Terms and Conditions
The terms “we”, “us”, “our”, and “Curated by Cath” refer to Curated By Cath, LLC dba Jordan Allure Tours North America, dba Curated Jordan is a travel company specializing in creating unforgettable and exceptional trips and tours all over the world, but especially in the Middle East, Italy, and Australia. The term “you”, “traveler”, “participant” or “guest” refers to the person making a booking with us and all members of their group.
We draw your attention to the terms and conditions of travel below, these terms and conditions including all brochures, documents, correspondence and the terms and conditions of our Suppliers form the basis of the contract with you (collectively, “Terms”). Before making a booking with us you must ensure that you have read and understood these Terms (and ask any questions you may have). Please be aware that these Terms contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking, you are indicating your acceptance to all of the Terms laid out below and acknowledging that you have read these Terms and agree to be legally bound by them. If you do not agree with any part of these Terms, you must not make a booking with us or pay us in connection with our travel-related services.
If you are making a booking as a group, the leader of the group is responsible for sharing these Terms with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms with all travelers in their group. You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms on their behalf, and (c) the information supplied by you or members of your group is true and correct.
VIOLATIONS BY YOU. You agree that any violation of any such Terms may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) you being denied access to the applicable travel related product or service.
CHANGES TO THESE TERMS. Curated by Cath reserves the right, in our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted on our website and are effective immediately on posting. If we make material changes, we will notify you. Please check frequently, especially before you make a booking, to see if these Terms changed. Your continued use of our services, including continuing to use or maintain any bookings after any changes to the Terms constitutes your consent to the changes.
SCOPE/AGENCY. Curated by Cath does not provide, own, manage, operate, supervise or control the travel services and products that may be provided as part of your trip, such as eateries, trains, rental cars, touring cars, flights, accommodations (e.g., hotels), cruise, packages, or travel insurance (the “Travel Products”). All Travel Products are owned, controlled, operated, or made available by vetted, independent third parties, including without limitation restaurants, airlines, hotels, cruise lines, and local operators (the “Suppliers”). The Suppliers are solely responsible for the Travel Products as well as any and all benefits, perks, or amenities, including without limitation, resort credits, on-board credits, free specialty dining, spa credits, in-room amenities, etc. The Supplier’s terms, conditions and privacy policies apply to your booking so you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; Curated by Cath does not bear any responsibility should anything go wrong with your booking or during your travel. Hence, as the traveler, you agree that Curated by Cath acts only as agent for the traveler in acquiring transportation, hotel accommodations, cruises, sightseeing and other Travel Products, privileges or services for the travelers’ benefit, and on the express condition that Curated by Cath shall not be responsible for any act, omission, negligence, bankruptcy, insolvency or default of any Supplier, company or person engaged in or responsible for any Travel Products, or otherwise in connection therewith.
Please review all documents, including the cancellation policies and terms and conditions of the Suppliers, carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible of any corrections.
Booking/Payment. When you are ready to start your next travel adventure simply contact us for a complimentary consultation either by email, phone or by filling out the contact information on the website at https://www.curatedbycath.com/new-trip. Our customized itineraries take many hours of planning and work to create the unique experience we aim to give our travelers. To ensure a seamless, stress-free process from beginning to end, a special, multilingual Guest Relationship team will be assigned to overlook each tailor-made itinerary and assist our guests every step throughout their journey. Booking will be confirmed on receipt of payment of your applicable NON-REFUNDABLE deposit and traveler’s signed authorization acknowledgement. After booking is processed, you will receive your tentative itinerary, an invoice with payment information and other important travel information. The invoice is subject to change until you receive confirmation that your travel is booked. You will receive your final itinerary approximately ten (10) days prior to your arrival. All payments must be made in U.S. Dollars. If payment is made by wire transfer, kindly include name of travelers and agency name (as applicable) as well as invoice number on any wire transfer payment.
Our bookings may include airfare, and if they do, said airfare will be expressly described in your itinerary. Any type of airfare, whether to your arrival and from your departure destination (“air inclusive”), or inter-tour airfare, are only included as expressly stated in your itinerary. If you do not request an air inclusive tour, you must not make any air reservation until you receive your booking confirmation. Your contract for airfare is with the applicable Supplier, subject to its terms and policies, and we will not be liable for any change or cancellation fees or other additional costs you incur with the Supplier.
Regarding confirmation of accommodations and Ground Services, (i) all reservations are only confirmed after valid credit card details are received by Curated by Cath via secure electronic credit card authorization form, submitted to Supplier, and confirmation is received from Supplier. Prices are not guaranteed until booked with a valid credit card and/or until the required deposit is paid, or credit card authorization submitted, details are submitted to Supplier, and confirmation is received by the advisor; (ii) apartment/villa bookings can only be confirmed upon an initial deposit receipt. Curated by Cath does not hold ANY availability unless shared in writing with the client for a specific booking and time period; and (iii) all ground services provided by Curated by Cath including tours, transfers, workshops, etc., (collectively “Ground Services”), are only confirmed upon receipt of traveler’s final confirmation and payment (minimum 20% security deposit or total amount). All booking payments made by credit card or bank transfer have a processing fee, as specified on client invoice.
Upon booking, we will provide you with instructions of payments and all due dates. Your booking deadline dates and payments may be based upon the terms given by Suppliers. You must make all payments in full and on time. For total trip costs less than or equal to $5,000 USD, payment is due in full at time of booking and the cancellation policy will be honored. If you are booking within 45 days of the departure date, full payment will be due at the time of booking confirmation. If full payment is not received 45 days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in the Cancellation section below. Failure to make a payment may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.
TRAVELER INFORMATION. We bring to your attention the importance of accuracy. Names provided to secure reservations must match travelers’ passports. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be allowed by Suppliers and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. Please review documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible with any corrections.
Credit Card Bookings. While we do accept major credit cards including Visa, Mastercard, American Express and Discover, (as well as payment via wire transfer) travelers must provide to us a click (checkbox) or signed authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these Terms including the cancellation terms. As such you agree not to make any improper chargebacks.
In certain cases, you have the ability to dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Curated by Cath retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including without limitation:
Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Curated by Cath or the Supplier.
Chargebacks resulting because you do not agree with the cancellation policy.
PRICE AND RATE CHANGES. The price of your proposed itinerary will be based on known costs at the date of issue of the proposed itinerary. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time, or add a supplement to your travel prices should our costs of supplying your travel increase. Any increase to your travel price will be as the result of circumstances outside of our control, including without limitation changes by our Suppliers, dues or taxes payable locally, currency fluctuations and government action. If our costs to supply your travel increase, we reserve the right to increase the price of your travel and will forward a new invoice reflecting any changes made. We also reserve the right to make changes to and correct errors in advertised prices at any time before we receive your payment in full. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking. Subject to the foregoing, after final payment your price is locked in.
What’s Included In Your Trip. All trips are subject to the specific inclusions and exclusions as explicitly outlined in your final itinerary. Subject to the foregoing:
Accommodations
Accommodations such as luxury hotels and villas are provided as detailed in your itinerary. Cancellation policies vary from property to property and your applicable hotel, villa or other property’s policies are outlined in your proposed itinerary and rental agreement. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, must be made at the time of booking (as may not be available). While we will make reasonable efforts to communicate your requests to the Supplier, such requests are not guaranteed and are at the discretion of the Supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request.
Travelers participating in our tours should be aware that room sizes, standards and facilities can vary regionally and are often different from standards in the United States. This can include difference in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other standards such as Americans with Disabilities Act (ADA) and wheelchair accessibility. One of the joys of international travel is experiencing different cultures and different ways of life so we hope that you will accept these differences with grace and a sense of adventure. Curated by Cath reserves the right, if necessary, to substitute other similar accommodations for accommodations listed on your itinerary. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at Curated by Cath’s sole discretion and no refunds will be offered for changes in accommodations. While we exercise due diligence in the selection of our partners, and several are based on our own personal experiences, some hotel and other accommodation profiles are based on information provided to us by the Supplier. This includes images and descriptions of the properties and rooms. Additionally, travelers should be aware that star ratings or similar systems are based on country classifications and therefore can differ. While Curated by Cath does its best to maintain current and accurate information regarding these Suppliers, we cannot be held responsible for any inaccuracies in Supplier descriptions, amenities, or images.
Transfers
Curated by Cath is pleased to offer transfers strictly in accordance with your individual itinerary, subject to additional fees as described in said itinerary. We offer discerning travelers private luxury transportation services at the highest, most uncompromising level. Whether it is by car, boat, helicopter, or jet, our team works around the clock to assure that our guests travel in efficiency, style, comfort and safety, a concern that has become even more important as public transportation grows more complex and security issues become greater. You must be on time for all transportation. If applicable, you must provide us your flight information no less than 21 days prior to departure to ensure transfers will be available. If at any time your flight plans change, you must notify us immediately. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.
Meals
Meals are not included unless and except as expressly indicated your itinerary. Curated By Cath reserves the right to use the credit card details provided for the booking payment in order to secure restaurant reservations if requested. Please refer to your itinerary for booking/cancellation terms. Any food and beverages consumed outside of itinerary meals are not included and are at the sole expense of the guest. For safety and liability reasons, Curated by Cath and its Representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise our Suppliers of your request, but we cannot guarantee their availability.
Sightseeing/Activities
Sightseeing trips and activities are included as provided in the individual itineraries. Any excursions or activities not included in itineraries and done outside of trip times are at the sole expense of the traveler. These trips and activities are custom designed with set timeframes and it is mandatory that you be on time for all scheduled experiences. Trips and activities will begin on time and failure to arrive will be considered a no-show for which no refunds will be available. It is essential that you keep in mind that these times are set to accommodate climate, crowd size and best viewing options. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated.
Changes to Itineraries
Curated by Cath reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, force majeure, or other reasons. Curated by Cath reserves the right to change the itinerary due to such unforeseen circumstances or emergencies; in such cases, we will arrange for the substitution of comparable services. Additionally, sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No trips will be cancelled due to renovations, although Curated by Cath may choose to amend itineraries for such sites. These changes will not be considered a material change and will not be considered cause for cancellation by the guest. If we suggest alternate activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the Supplier of the activity and your only recourse in case of damage will be against the Supplier of the alternate activity.
What’s Not Included
Any items and matters not referred to in your itinerary are not included in the trip price. This can include, but is not limited to, items such as flights and airfare (international or domestic), any transportation not specified in your itinerary, checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; any donations, gratuities and tips if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; optional experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided trip whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
Non-Operation of Group Trips
Some trips are based on a minimum number of participants. Curated by Cath makes every effort to ensure that trips meet their minimum requirements. However, if the trip drops below the minimum number of participants cancellation of the trip may occur at the sole discretion of Curated by Cath. In such case, guests will be advised at least 30 days prior to departure. Curated by Cath reserves the right to change the departure date. We may offer alternative trip dates or other travel arrangements. You may choose to accept these arrangements or to cancel your booking, in which case a full refund will be provided. Any air cancellation will be in accordance with the terms of the carrier and Curated by Cath will not be liable for the carrier’s refusal to make any refund whatsoever. In such case Curated by Cath will not be liable for any additional costs incurred outside of the trip prices such as visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the trip.
Cancellations & Changes
Cancellation of travel must be made in writing and is effective from the date we receive the written notification. As described above, Curated by Cath is required to pay all Suppliers well in advance of your trip date. This includes but is not limited to hotel, villa and apartment accommodations, meals, transportation, etc. All Suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please email Curated by Cath immediately at cath@curatedbycath.com and request a written confirmation of your cancellation. Upon receipt, Curated by Cath will follow industry procedures for any applicable refunds as outlined in the Supplier’s terms and subject to their review. If you are entitled to a refund, please note that the Supplier is responsible for this refund, not Curated by Cath. Suppliers may choose to provide a travel voucher or credit in lieu of refund. Airline and other tickets are governed by the applicable Supplier’s terms, conditions, and policies, and we are not responsible for any Supplier’s decision regarding refunds. Cancellation policies for boat excursions or cruises vary by that specific Supplier. We are not responsible for a Supplier’s failure to pay a refund or for Supplier bankruptcy or insolvency. We will use commercially reasonable efforts to facilitate the Supplier providing you with a refund, credit or voucher but we cannot guarantee the same.
If you are unable to complete the trip due to a physical or mental inability to keep up with the pace of the trip or activity, there shall be NO refunds owed.
Ground Services
Any cancellations made between the confirmation and 45 days notice will be subject to 20% of the total charge for services.
Any cancellations made between 44-30 days notice will be subject to 40% of the total charge for services.
Any cancellations made between 29-15 days notice will be subject to 50% of the total charge for services.
Any and all payments relating to any cancellations made within 14 days prior to arrival will be completely NON-REFUNDABLE.
Event Tickets
In the event of the cancellation of tickets to museums, concerts, or other organized or special events, 100% of the cost will be charged and NO refund will be granted.
Bespoke & V.I.P. Experiences
Due to the nature of custom, V.I.P. experiences that involve special access to venues outside of regular business hours, any and all payments received for those experiences are NON-REFUNDABLE under any circumstances.
Changes Requested by Traveler
Any requested itinerary changes by the traveler after payment of the NON-REFUNDABLE deposit will be subject to availability and approved at Curated by Cath’s sole discretion. An additional charge of $150 USD per requested change will be applied including the cost of the price difference to make said change, if any. All changes are subject to Supplier availability and approval, and their applicable terms and conditions.
Cancellation or Changes by Curated by Cath
If between planning time and/or during actual travel, circumstances require changes, Curated by Cath and its Suppliers, reserve the right to cancel or vary any itinerary and substitute components of any trip, including but not limited to hotels and accommodations of comparable quality, air schedule or surface transportation changes, security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on the trip. Sightseeing trips may be altered as described above. Curated by Cath cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be considered cause for cancellation by the traveler. Normal cancellation penalties still apply to the trip that has been changed. Without limitation to the foregoing, we reserve the right to cancel or reschedule any trip departure for any reason. If we cancel, except in the case of a force majeure event, we will offer alternate arrangements and you may choose between a full refund of all monies paid or credit in that amount for any alternative trip. If the alternative trip is less costly than the cancelled trip, we will refund you the difference. If the alternative trip is more costly than the cancelled trip, you will be required to pay the difference. Guest is responsible for any additional costs for air tickets or any other travel arrangements not made by us.
NO REFUND FOR UNUSED ARRANGEMENTS. As Curated by Cath’s prices are based on contract rates, there will not be any refund for any unused portion of your tour. If you cancel while the trip is in progress, there is no refund for the unused portion. In addition, if you arrive late to a tour or activity in progress, any costs required to reach said location will be at your own expense.
FORCE MAJEURE. Curated by Cath assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, landslides, water or power shortages or failures, tropical storms or hurricanes, natural or nuclear activity, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Curated by Cath that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if (and only if) we can recover any monies from our Suppliers (and we are under no obligation to), we will refund these to you without any charge by Curated by Cath.
Travel Protection INSURANCE. Travel Protection Coverage is NOT included in the cost of your trip. It is the traveler’s responsibility to protect their purchases. For this reason, Travel Protection Coverage including additional Cancel For Any Reason coverage is strongly recommended. Such plan should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of NON-REFUNDABLE trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation and repatriation costs), missed connections and baggage loss. Travel protection plans including Cancel For Any Reason coverage must be purchased in close conjunction with your travel purchase.
Curated by Cath is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Curated by Cath cannot evaluate the adequacy of the prospective insured's existing insurance coverage and cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and makes no representations about the extent of coverage for any policy it may offer or quote. Any and all cancellation fees will not be accepted as part of your claim. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Curated by Cath cannot be held responsible for denied entry if a traveler is unable to provide details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.
DESTINATIONS AND DOCUMENTATION. Travel to certain destinations may involve greater risk than others. Curated by Cath urges Travelers to remain informed on a daily basis as to current news, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://travel.state.gov/content/travel.html, and http://www.cdc.gov. In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country (e.g., COVID-19 or other vaccination or medical requirements) as well as understanding local laws that govern travel within a country, such as medical tests and tracking. A U.S. State Department list of travel advisories is available at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Should you choose to travel to a country that has been issued a travel warning or advisory, Curated by Cath will not be liable for damages or losses that result from travel to such destinations.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. Visas may be required for entering certain countries and are at traveler’s own expense. For example, you can visit the Italian government’s website for requirements at https://vistoperitalia.esteri.it/home/en. Other nations have similar sites. When traveling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-information/acceptable-ids. Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even for domestic travel. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. Curated by Cath strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Many countries require a minimum number of blank pages in your passport book. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. Please visit www.travel.state.gov or https://www.dhs.gov/real-id for the most updated requirements for travel documentation.
Certain countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, Curated by Cath shall not be liable for any losses, expenses, or refunds to you or anyone in your group. In addition, recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings trips. Curated by Cath bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
INSECTICIDE NOTICE. Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s Web site, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
Non-Responsibility. Curated by Cath and its Representatives use third party Suppliers to arrange trips, transportation, sightseeing, lodging, and all other services related to this trip. Curated by Cath is an independent contractor and is not a representative of any of these Suppliers. Curated by Cath does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your trip. All Suppliers are independent contractors and are not Representatives of Curated by Cath. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each Supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all travelers agree that neither Curated by Cath nor its Representatives are or may be liable for any loss, injury, or damage to any trip traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Curated by Cath. Curated by Cath assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Curated by Cath assumes no responsibility or liability for personal property; and Curated by Cath shall be relieved of any obligations under these Terms in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. Curated by Cath accepts no responsibility for lost or stolen items. Curated by Cath reserves the right to refuse any traveler or potential traveler at its sole discretion.
Assumption of Risk/Waiver. Traveler is aware that travel such area as traveler is undertaking on the trip may involve inherent risks, some in remote areas of the world. Inherent risks include, but are not limited to, risk of injury or death from: motor and conveyance vehicle collisions including private jets, helicopters, hot air ballooning, etc., animals, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, Curated by Cath and its Representatives; attack by or encounter with insects, reptiles, and/or animals; riding on animals, boating, swimming, snorkeling, scuba diving, kayaking, SUP, rafting, jet boat rides, zip-lining, hiking, trekking and climbing, biking and quad biking, parasailing, parachuting, skiing, and snowmobiling, accidents or illness occurring in remote places where there are no available medical services; foodborne illnesses, dietary restrictions or allergic reactions, fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, illnesses (e.g., COVID-19, or other pandemics, diseases, viruses, etc.), physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided.
Traveler understands the description of these risks, is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully release Curated by Cath and its employees, shareholders, agents, and representatives (“Representatives”) from any and all claims associated with the trip, including any claims of third party negligence and/or the negligence of Curated by Cath and/or its Representatives and traveler hereby covenant not to sue Curated by Cath and/or its Representatives for any such claims or join any lawsuit or action that is suing Curated by Cath. These Terms also bind your heirs, successors, legal representatives and assigns. The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of these Terms, whether by operation of law or otherwise.
Indemnification. Traveler agrees to and shall indemnify and hold harmless Curated by Cath and its officers, directors, employees and agents, from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Curated by Cath (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of these Terms; (ii) any of your negligent acts or omissions, or any damage caused by traveler while participating in the trip; (iii) any force majeure or inherent risk of travel; or (iv) claims brought by third parties in connection with any of the foregoing. The terms of this INDEMNIFICATION paragraph shall survive any termination or cancellation of these Terms, whether by operation of law or otherwise.
YOUR BEHAVIOR. Each traveler in any trip planned by Curated by Cath is expected to act responsibly and adhere to all behavior guidelines established by Curated by Cath and our Suppliers. Curated by Cath and all Suppliers reserve the right to remove you from any facility, hotel or resort property, trip location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other individuals on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with Curated by Cath you accept responsibility for any damage or loss caused by you or your group. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Curated by Cath or any of its related entities liable for any actions taken under these Terms. Baggage and personal effects are at all times the sole responsibility of the traveler.
You acknowledge and agree to follow and abide by any and all laws and regulations of any state and/or country you enter while participating in the trip. While all local and national laws and regulations are important to follow, we strictly encourage you to be informed concerning the use and/or possession of drugs in particular. There will be no tolerance for any use or possession of any drug and your failure to strictly comply with this requirement will result in a breach of these Terms and may prevent you from your continued participation. We require responsible alcohol consumption for your safety and for those around you. If you are asked to leave a trip for inappropriate behavior, violence, or any other disruptive action, you will not be refunded.
Baggage Fees/INFORMATION. Due to continual changes in Supplier (e.g., airline, helicopter, boat, car, motorcoach) baggage policies, it is suggested that you inquire with your Supplier’s website for up-to-date fees & information. Curated by Cath is NOT responsible for additional fees incurred for baggage or seating. It is the traveler’s responsibility to be aware of restrictions regarding seating and luggage size. Should your luggage be too large for your vehicle, Curated by Cath will coordinate with the Suppler in an attempt to accommodate you, but you will be held responsible for any additional fees and/or waiting time incurred. Please note the Department of Transportation along with the Federal Aviation Administration outline which materials are hazardous to carry in your baggage. More detailed information on this is available at https://www.tsa.gov/travel/security-screening/whatcanibring/all.
Re-Confirm Your Flight. Our Guest Operations and in-destination Suppliers will monitor flight schedules and adjust pick-up times as necessary and based upon availability. However, since flight tracking may be limited, Curated by Cath advises you to personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last-minute changes or delays. Last-minute changes and severe delays will be subject to vehicles' availability and extra costs. Most airlines allow you to check in online 24 hours prior to departure. Most airlines allow you to check in online 24 hours prior to departure. We recommend you arrive at the airport a minimum of two (2) hours prior to departure for domestic flights, and three (3) hours for international flights.
Health/Pre-existing Medical Conditions/Persons with Disabilities. For the safety of our guests, Curated by Cath reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion. The nature of many of the destinations we travel to means that in some cases they may be unsuitable for those who use a wheelchair or have a lack of mobility. However, we will be delighted to discuss the feasibility of your participation in any of our trips. It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your ability to do so, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. Curated by Cath will communicate requests to Suppliers but cannot be responsible if Americans with Disabilities Act (ADA) accommodations are not available, or if there is no wheelchair accessibility, etc. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify Curated by Cath at the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.
If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding embarkation, or access to a Supplier due to a pregnancy, Curated by Cath shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone in your group.
PHOTOGRAPHIC/VIDEO LIKENESS. Traveler hereby gives consent and grants to Curated by Cath a royalty-free, perpetual, and irrevocable license to publish any testimonials, reviews, photographs and/or videos of the trip or traveler in any form of media without obtaining further consent and without compensation, solely for the purposes of marketing our trips. Each Traveler releases Curated by Cath and its Representatives from any liability in connection with any use of such forms of media. If Traveler desires to opt-out or revoke its consent, they must notify Curated by Cath in writing.
COMPLAINTS. The traveler must immediately report a disservice or a complaint about services provided by Curated by Cath via email or phone using the information provided in the Contact Us section below. Curated by Cath is committed to promptly and efficiently addressing the issue and resolving it to the traveler's satisfaction and to the best of Curated by Cath's standards. In order for a complaint to be considered valid, it must be communicated within the same day and its receipt must be acknowledged by Curated by Cath. Any complaints received after this time shall be deemed invalid and shall not be considered eligible for refunds nor credits, and the traveler waives any rights in this regard.
CLASS ACTION WAIVER/LIMITATION of DAMAGES/Notice of Claim. You agree that you will only bring claims against Curated by Cath in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Curated by Cath shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against Curated by Cath unless you have complied with the complaint process outlined above. Furthermore, you agree to file suit within one (1) year of the incident. You acknowledge that this expressly limits the applicable statute of limitations to one (1) year. Any claims not submitted and received within this time shall be deemed irrevocably waived and barred. Notwithstanding the foregoing, in no event shall Curated by Cath’s liability to you (or any member of your traveling party, or your/their heirs, successors and assigns), from any cause of action (whether in contract, tort, indemnity, equity, or otherwise), exceed the amounts paid to Curated by Cath for the services Curated by Cath performed and provided to you in connection with these Terms.
GOVERNING LAW/SUBMISSION TO JURISDICTION. These Terms and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania exclusive of conflict or choice of law rules. However, any claims shall be brought in a court of competent jurisdiction located in the Commonwealth of Pennsylvania. You agree that Commonwealth of Pennsylvania courts shall be the exclusive venue for all claims against Curated by Cath. You agree that you will only bring claims against Curated by Cath in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Curated by Cath shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. The prevailing party in either case shall be entitled to recovery for all costs of litigation and reasonable attorneys’ fees and costs.
ELECTRONIC COMMUNICATIONS. You have a committed personal relationship manager by your side every step of the way. From check-in to check-out, you will have direct access to your special personal relationship manager to handle anything you may need assistance with remotely while on vacation. They may check in with you via email, text message or other application before, during, and after your trip to ensure everything runs smoothly. You consent to receive these communications and you agree that all documents, notices, disclosures, and other communications that we provide to you electronically, via email, text or other application satisfies any legal requirement that such communications be in writing.
MISCELLANEOUS. These Terms, including any other documents, itineraries, and invoices we provide you, constitutes our entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Curated by Cath. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these legally binding Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. The provisions of these Terms which by their nature extend beyond termination or expiration of these Terms (whether by operation of law or otherwise) shall survive the expiration or termination of these Terms to the full extent necessary for their enforcement and for the protection of the party in whose favor they operate. These Terms shall be written in, and all other communication under or in connection with these Terms shall be in, the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version and such translation, the English version shall control.
CONTACT US. Curated by Cath welcomes your questions or comments about our itineraries:
Curated by Cath LLC
Phone: +1 (202) 630-3632
Email: cath[at]curatedbycath.com